Right of withdrawal

Version 2.0 — Effective date 2026-08-21 — Status live — SHA-256 96846a3e3c9f14d81bd9f0044c7b74e8d42f396830292ab921f4e0e6eb6be9da

Status of this page

Version in effect. P2.10-B records technical purchase and new-reading consents.

Request

A request may be sent to contact@pleromia.fr with the account address and purchase reference. Eligibility and timing will be reviewed against the product actually purchased and applicable rules.

Subscription

For the “Prélude” subscription, the fourteen-day period runs from sign-up, which expressly requests immediate performance. If you withdraw within the period: the monthly reading already generated — a distinct service supplied in full, priced separately in the Terms — remains due at its stated value, and the sky follow-up is refunded pro rata for the unused period (Article L221-25). Renewals create no new withdrawal period; cancellation remains available at any time for the end of the current period, from the account.

No autonomous workflow

Buying a pack collects no blanket waiver for future readings, and unused credits retain the conservative fourteen-day treatment. Before every new generation, two distinct checkboxes request immediate performance and acknowledge the displayed information about its consequences.A transactional withdrawal form and a downloadable acknowledgement (secure_download channel) are available. A technical refund after generation failure is not that workflow. Integrity hashes are not an electronic signature, proof of identity, or trusted timestamp.

Withdrawal acknowledgement

A transactional withdrawal form and a downloadable acknowledgement (secure_download channel) are available. Integrity hashes are not an electronic signature, proof of identity, or trusted timestamp. The acknowledgement is neither an eligibility decision nor refund confirmation.

Mediation

The designated consumer mediator is CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. Referral is free of charge for the consumer: https://www.cm2c.net/declarer-un-litige.php — phone +33 1 89 47 00 14 — litiges@cm2c.net.